Cancellation, Returned Deposit & Non-Arrival Conditions:
Guests who need to cancel a booking should contact the Hosts as soon as possible. Deposits already paid are only returned in accordance with the following conditions;
- Cancellation made 10 weeks or more in advance of arrival date: the 25% Holding Deposit will not be returned back to the Guest; however, any additional Deposit payments made after the 25% Holding Deposit, will be returned back to the Guest.
- Cancellation made between weeks 6 and 10 before the arrival date: 100% of the Refundable Security Deposit and 50% of total deposits made will be returned back to the Guest so long as the Guest has kept up to date with their deposits in accordance with the Booking Process, Holding Deposit & Booking Deposits clause above.
- Cancellation made 6 weeks or less of arrival date: 100% of the Refundable Security Deposit will be returned to the Guest. Any other Deposits will not be returned back to the Guest unless the Host is successful with securing another booking for those dates at the same booking price or more, in which case 50% of total deposits made will be returned back to the Guest. This is only so long as the Guest has kept up to date with their deposits in accordance with the Booking Process, Holding Deposit & Booking Deposits clause above.
It’s advisable that Guests take out any appropriate holiday/cancellation insurance where necessary.
In the rare occurrence where the Hosts need to cancel the booking with the Guests, the Hosts will not be held liable for circumstances that are beyond the Hosts’ control and the Hosts’ liability to the Guests is limited to the refund of any payment already made by the Guests.
If the Hosts are forced to cancel the booking with the Guests due to breaches of terms of by said Guests, the Guests will not be eligible for a refund or compensation from the Hosts.
WiFi Fair & Appropriate Usage Policy:
Guests accept to use the Wifi Internet access fairly and appropriately. The Hosts may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.
The Internet access provided by the Hosts is intended for general use such as access to the world wide web, email, messaging, social media, light video/music/media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads/uploads. Access to illegal activity or the use of the Hosts network for illegal activity is prohibited and will be reported if necessary.
Lost or Stolen Property:
The Hosts shall not be responsible for any of the Guests’ property lost or stolen either from the Property or from any parking, storage, or common area in or about Property and Guests assume all responsibility for the security and safekeeping any such property.
In the event that the Host does recover ‘Lost Property’, the Host will only store these for a maximum of one week, after which, if not claimed, the items will be disposed of and the Guests will not be at right to claim against the Hosts for these losses or resultant losses.
Collection of any ‘Lost Property’ from the Hosts would have to be arranged by the Guests – at their expense. The Hosts may offer to post lost items via recorded delivery on the understanding that the Lead Guest or reimburse the Hosts for the postal costs, alternatively collection from the Hosts can also be arranged.
The Hosts reserve the right to charge the Lead Guest for any damages caused through the course of a booking by any of the Guests in the booking party or any person/s that entered the Property with agreement of any of the Guests. This includes but is not limited to breakages, spillages, stains, damage to the Property, furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimize damage and associated costs. Lost or unreturned keys will incur a replacement charge per key lost – in some cases where the Hosts feel it necessary to change the locks, the charge incurred by the Hosts in doing this, may be passed on to the Lead Guest.
Smoking & Drug Use:
Smoking of any tobacco products including, but not limited to cigarettes, pipes, e-cigarettes, e-liquids, cigars, snuff or chewing tobacco, is only allowed in designated outdoor areas as sign posted throughout the Property and is in accordance with the Health Act 2006.
The use of illegal drugs are not permitted anywhere in the Property or on the estate. Any evidence of drug use may be reported.
Pets & Service Dogs:
In some of the properties on the estate the Hosts may accept well behaved and trained dogs upon request for an additional small daily fee of £5 per dog, to a maximum of 2 dogs. Please make a request for dogs when making your reservation – the Hosts acceptance of dogs may not always be possible or limited to one.
On-site private parking is provided with each Property.
If the Lead Guest requires more than two parking spaces with their booking, they should contact the Hosts to arrange.
The Hosts cannot guarantee that more than two spaces can be provided but will always try to see if more parking spaces can be provided to accommodate the Guests.
All Guests accept that they park their vehicles at their own risk.
The Hosts have provided an accessibility and access statement, referred to as the information and direction document which they will email and WhatsApp to you prior to your booking.
Your Personal Details & Privacy:
The Hosts are required to keep a register of all guests of ages 16+ who book with the Hosts. This includes full names, addresses and nationality, and/or passport numbers, place of issue, details of next destination (if they are non-British, Irish or Commonwealth guests). This is in accordance with the Immigration (Hotel records) Order 1972. These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation).
The person booking, Lead Guest and Joining Guests confirm that to the best of their knowledge, any personal information or information provided to the Hosts with regards to the booking is accurate and that they have no intention, nor are they aware of any persons from their party who have the intention to mislead the Hosts by providing inaccurate information.
The Host’s policy surrounding the personal details that Guests provide as part of any booking or inquiry through this website / or third-party website, including the privacy of those details, are explained and set out in the Host’s Privacy Notice & Policy.
By making a booking for this listing, Guests accept that any reviews they leave or any entries they make on an online review forum, if available, will not contain personal information or details you would not want to be disclosed. Any entries containing personal details or offensive information that may fall into the DPA and GDPR may be removed and destroyed.
Marketing, Terms References & Further Information:
Guests may find the following links useful to further understand the Host’s booking terms and conditions, including information about your personal data privacy and data protection. By making a booking with us, you are automatically opting into our email marketing. If you wish to unsubscribe at any time, please contact us directly via our email (firstname.lastname@example.org) or call or WhatsApp us at 01228 307707.
Health Act 2006:
Immigration (hotel records) Order 1972:
Overview of the GDPR – General Data Protection Regulation:
Data Protection Act 1998:
Privacy and Electronic Communications Regulations 2003:
The Guide to the PECR 2003:
Host’s Right to Cancellation: The Hosts reserve the right to cancel any booking without compensation, refund, or reimbursement if the terms of these conditions are breached. Applicable law: These terms and conditions, their subject matter, and formation (and any non-contractual disputes or claims) are governed by and construed in accordance with English law.